Making Appointments at Shaftesbury Medical Centre

Please ring to make an appointment on 0208 423 5500.  Please ask for a separate appointment for each member of the family who needs to see the doctor.  We aim to be able to offer an urgent appointment with a GP on the same day or within 2 working days.

We aim to offer advanced booking for non urgent appointments within 2 weeks.  If you wish to be seen by a specific doctor or at a specific time it may take longer.  We always accommodate medical emergencies on the same day, be prepared to wait.

You can call in the same day for an emergency appointment, as follow:

- 8:00am for morning surgery appointments

- 2:00pm for afternoon surgery appointments

Please note there is no evening surgery on a Wednesday. 

View our consulting times

Telephone Consultations with the Doctors and Nurse

We now offer telephone consultations with the Doctor. This can be used for routine or non urgent issues that do not require face to face consultation such as discussing test results.

If you wish to speak to the nurse, please leave your details with the receptionist who will ask the nurse to call you back.  The nurse is here on Monday, Wednesday and Friday.

On-Line Appointments

1.There is now 24hr access to the Online Patient Consultation Service "Klinik" via the homepage of practice website.

2.We also now offer on-line access to booking appointments. You will need to complete a registration form if you wish to use this service. Please ask at Reception if you are interested in this service. 

Home Visits

Please come to the Shaftesbury Medical Centre whenever possible as the facilities here are far better for examination. If you are housebound or are too ill to come to the surgery, please try to telephone the surgery before 11:00am to help the doctors plan their day.

We will need patient contact details i.e. name,dob,reason for visit. 

Children are best seen at the GP surgery

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

Test Results

Please ring the surgery between 2pm and 4pm to check that your results have been received. Please note that receptionists are not clinically qualified to interpret results and can only pass on the doctors’ recommendations if instructed to do so. It is always better to discuss your results with the doctor if you have any concerns.

Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.

When you take your test you will be told how long it will be before the results are returned to the practice.

It is your responsibility to check your results and to make an appointment to discuss them with your doctor if your are advised to do so.